Rainbow Ruffle · Help centre
Questions, answered.
Quick answers about orders, sizing, shipping, returns, tracking and buying from Rainbow Ruffle.
How do I check my order status?+
Use our Track Order page. You can use the tracking information from your shipping confirmation, including your AWB, order ID or phone number.
Where can I find my order number?+
Your order number is shown in the order confirmation sent after checkout. Keep it handy when contacting support about your order.
How do I track my shipment?+
Once your order is dispatched, use the Track Order page. Live shipment tracking is provided through Shiprocket.
How will I know my order has been dispatched?+
You will receive shipping information when your order is dispatched. Your shipping confirmation contains the latest tracking details available for the shipment.
How do I choose the right size?+
Start with the Kids Size Guide. For extra help, contact us with your child’s age, height and chest measurement.
What are Rainbow Ruffle products made for?+
Rainbow Ruffle focuses on comfortable, playful kidswear designed for bedtime, playtime and everyday family life.
What is your return window?+
Rainbow Ruffle offers 30-day easy returns. Please contact us before sending anything back so the team can review your request and provide the next steps.
How do I request an exchange?+
Contact us with your order number and the size or product you need. We’ll review the request and confirm the next available step.
When is my refund processed?+
For an approved return, any applicable refund is processed after the returned item is received and reviewed, using the original payment method.
Can I place a bulk order?+
Yes. Bulk enquiries are open. Tell us your products, approximate quantity, size mix and preferred delivery date so we can review availability.
Can I mix products and sizes in a bulk order?+
Yes. Include the styles you want and your size/quantity split in the bulk enquiry. We’ll review the request against current availability.
Do you offer customised orders?+
Yes. Visit Customised order and share the style, quantity, sizing and timeline you have in mind.
Can I shop matching family styles?+
Yes. Explore our Co-Ord Sets and family edits including Mom + Daughter, Dad + Son, Dad + Daughter and Mom + Son.
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